Policies
This page outlines our Terms & Conditions, Privacy Policy, Refund & Returns Policy, and Shipping Policy.
Terms & Conditions
1. General
By placing an order through our website, you agree to these Terms and Conditions. Any deviation from these terms must be expressly agreed to in writing in advance.
2. Pricing & Payment
All prices are clearly displayed on the website and confirmed at checkout. Payments are processed through authorized payment service providers. Orders are confirmed only after successful payment.
3. Invoices
Invoices are issued electronically and provided upon order confirmation or delivery.
4. Failed Payments & Chargebacks
In the event of payment failure, reversal, or chargeback, we reserve the right to suspend or cancel the order and any related services.
5. Limitation of Liability
We undertake to supply our products and services with reasonable care and professionalism. However, our obligations are obligations of means and not obligations of results. We shall not be liable for indirect, incidental, or consequential damages.
6. Claims
Any claim regarding delivered goods or services must be submitted within a reasonable period after delivery through our official contact channels.
7. Governing Law
All contractual relations shall be governed by and construed in accordance with the laws of the People’s Republic of China.
Privacy Policy
1. Information We Collect
When you place an order or contact us, we may collect personal information such as your name, email address, phone number, billing address, shipping address, and order details. Payment information is processed securely by authorized payment providers and is not stored on our servers.
2. Use of Information
We use your information to process orders, provide customer support, communicate regarding your purchases, improve our services, and comply with legal obligations.
3. Sharing of Information
Personal information is shared only with trusted third parties necessary for payment processing, logistics, and service operations. We do not sell or rent personal data.
4. Data Protection
Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, or misuse.
5. Cookies
Our website may use cookies to enhance user experience and analyze traffic. You may manage or disable cookies through your browser settings.
6. Your Rights
You may request access to, correction of, or deletion of your personal data, subject to applicable laws and regulations.
7. Contact
For privacy-related inquiries, please contact us using the details provided on our website.
Refund & Returns Policy
1. Returns Eligibility
Products may be eligible for return within the period specified on the product page or invoice, provided they are unused, in original condition, and in original packaging.
2. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or usage considerations. Any such exclusions will be clearly stated.
3. Refund Process
Once a returned item is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to the original payment method within a reasonable timeframe.
4. Shipping Costs
Shipping and handling charges are non-refundable unless otherwise required by applicable law.
5. Support
All return and refund requests must be submitted through our official contact channels.
Shipping Policy
1. Order Processing
Orders are processed within the timeframe indicated on the product page or invoice, excluding weekends and public holidays.
2. Delivery Time
Delivery times vary depending on destination, product availability, and shipping method. Estimated delivery times are provided for reference only and are not guaranteed.
3. Shipping Fees
Shipping fees, if applicable, are calculated and displayed at checkout prior to payment confirmation.
4. Delays
We are not responsible for delays caused by courier services, customs clearance, or circumstances beyond our reasonable control.
5. Address Accuracy
Customers are responsible for providing accurate shipping information. Additional costs resulting from incorrect details may be charged to the customer.
Policies
This page outlines our Terms & Conditions, Privacy Policy, Refund & Returns Policy, and Shipping Policy.
Terms & Conditions
1. General
By placing an order through our website, you agree to these Terms and Conditions. Any deviation from these terms must be expressly agreed to in writing in advance.
2. Pricing & Payment
All prices are clearly displayed on the website and confirmed at checkout. Payments are processed through authorized payment service providers. Orders are confirmed only after successful payment.
3. Invoices
Invoices are issued electronically and provided upon order confirmation or delivery.
4. Failed Payments & Chargebacks
In the event of payment failure, reversal, or chargeback, we reserve the right to suspend or cancel the order and any related services.
5. Limitation of Liability
We undertake to supply our products and services with reasonable care and professionalism. However, our obligations are obligations of means and not obligations of results. We shall not be liable for indirect, incidental, or consequential damages.
6. Claims
Any claim regarding delivered goods or services must be submitted within a reasonable period after delivery through our official contact channels.
7. Governing Law
All contractual relations shall be governed by and construed in accordance with the laws of the People’s Republic of China.
Privacy Policy
1. Information We Collect
When you place an order or contact us, we may collect personal information such as your name, email address, phone number, billing address, shipping address, and order details. Payment information is processed securely by authorized payment providers and is not stored on our servers.
2. Use of Information
We use your information to process orders, provide customer support, communicate regarding your purchases, improve our services, and comply with legal obligations.
3. Sharing of Information
Personal information is shared only with trusted third parties necessary for payment processing, logistics, and service operations. We do not sell or rent personal data.
4. Data Protection
Appropriate technical and organizational measures are implemented to protect personal data against unauthorized access, loss, or misuse.
5. Cookies
Our website may use cookies to enhance user experience and analyze traffic. You may manage or disable cookies through your browser settings.
6. Your Rights
You may request access to, correction of, or deletion of your personal data, subject to applicable laws and regulations.
7. Contact
For privacy-related inquiries, please contact us using the details provided on our website.
Refund & Returns Policy
1. Returns Eligibility
Products may be eligible for return within the period specified on the product page or invoice, provided they are unused, in original condition, and in original packaging.
2. Non-Returnable Items
Certain products may not be eligible for return due to hygiene, safety, or usage considerations. Any such exclusions will be clearly stated.
3. Refund Process
Once a returned item is received and inspected, we will notify you of approval or rejection. Approved refunds are processed to the original payment method within a reasonable timeframe.
4. Shipping Costs
Shipping and handling charges are non-refundable unless otherwise required by applicable law.
5. Support
All return and refund requests must be submitted through our official contact channels.
Shipping Policy
1. Order Processing
Orders are processed within the timeframe indicated on the product page or invoice, excluding weekends and public holidays.
2. Delivery Time
Delivery times vary depending on destination, product availability, and shipping method. Estimated delivery times are provided for reference only and are not guaranteed.
3. Shipping Fees
Shipping fees, if applicable, are calculated and displayed at checkout prior to payment confirmation.
4. Delays
We are not responsible for delays caused by courier services, customs clearance, or circumstances beyond our reasonable control.
5. Address Accuracy
Customers are responsible for providing accurate shipping information. Additional costs resulting from incorrect details may be charged to the customer.